The Acute Medicine Department has a number of middle grades, including deanery trainees and staff grade doctors. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. We are carrying out a review of quality at Russells Hall Hospital. The diagnostics service was not up to date with the most recent ionising radiation regulations. Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. ADVERTISEMENT: Services or products are not endorsed by the Trust. I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. There are a number of areas of good practice in the trust, which should be encouraged. Visit https://www.careopinion.org.uk Guest hospital is a satellite hospital which offers additional outpatient facilities. I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. They told us that this had led to a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. We noted that the trusts action plan to address the concerns following the Keogh review had been put into place and signed off. Rainbow Unit is a two-storey facility with an acute assessment unit on the ground floor with 22 spaces and eight monitored beds. Staff understood their roles and responsibilities under the Mental Capacity Act 2005. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. Agency or bank staff predominantly staffed each area we inspected. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. psychotherapist for the kindness they showed me. Visited Children's & Adolescent Services on May 2022, Report review titled Amazing staff can't thank them all enough! There were areas of poor practice where the trust needs to make improvements. as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Between October and December 2010, 507 surveys had been completed. Risks within the emergency department were not always identified and escalated appropriately. It is great to hear that you received excellent care and treatment in Maternity Department. The numbers of reporting radiographers available could not meet the reporting demands of the service. aec russells hall hospital. You can search by name or top speciality. If they had only checked the information sent over from 111 firstly, listened to what my symptoms were when they asked, they would have known whether I needed to be isolated when I got there. Our hospital brings together high-tech state-of-the-art technology for improved We found that people's complaints and comments were taken seriously and escalated when appropriate. The money will go towards some large-scale developments centered on geriatric medicine and enhanced opportunities for senior citizens. Allied health professionals made up the largest group of staff required for imaging services. Our rating of responsive was requires improvement overall. Rowley Regis, One person said 'If I wanted to complain I would go to the chief executive, but I have no complaints here'. Patient Experience Team. Staff provided emotional support to patients to minimise their distress. there are some services which we cant rate, while some might be under appeal from the provider. Staff were really lovely. In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. Keep 999 and A&E free for serious and life-threatening conditions. All rights reserved. All the best and take care. They tell me everything they're doing.". ADVERTISEMENT: Services or products are not endorsed by the Trust. The Acute Medicine Department, also known as The Rainbow Unit, is located in the new modular building close to the Emergency Department in Russells Hall Hospital. Learn more. These send information about how our site is used to a service called Google Analytics. The BBC is not responsible for the content of external sites. For Covid-19 Test Results or Patient Portal registration please call the number below. Staff we spoke with did not realise this. we have taken enforcement action. The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. The Trust also provides community services for adults (including sexual health) and End of Life Care. Address We are centrally WebMaps & Directions. Local audits being completed for sepsis patients were providing false assurance on the management of this condition within the department. Russells Hall Hospital It is great to hear that you received excellent care and treatment from the staff who attended to you during what must have been an anxious time for you. Same day emergency care (SDEC) is one of the many ways the NHS is working to provide the right care, in the right place, at the right time for patients. Russian minister laughed at for Ukraine war claims. Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. Who has Care Opinion told about this story? The service treated concerns and complaints seriously however, complaints were not always responded to within appropriate time frames or learning effectively shared. WebAt Broward Health Medical Center, we are dedicated to the health of the communities we serve. 6 September 2018. visibility, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329-7149 or toll free at 1-800-329-DOCS. Report review titled Outstanding as unsuitable, Thank you for taking the time to share such fantastic feedback about you daughters experience in the Emergency Department at our hospital. The diagnostics service did not have enough allied health staff with the right qualifications, skills, training and experience to provide the right care and treatment. Video messages to our community from our Physicians and our Staff. Every member of staff I encountered was friendly professional and put me at ease. Staff documented oxygen saturation (SpO2) scores in National Early Warning Scores (NEWS) and recording of patients vital signs in majors had improved since the December 2017 and January 2018 inspection. financial benefits and cost savings for hospitals, and often for patients too. You Are Here: unblocked sticky ninja east london walking tour self guided aec russells hall hospital. The kindness and support of the people working in the maternity ward were so appreciated at such a scary time. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care. We are currently in the Yellow category for Visitor Risk Level. We carried out this comprehensive inspection as part of the new hospital inspection programme and as a follow up to the Keogh review which took place in 2013. DY8 4HZ, In 2300) Clinical directorate Urgent Care Management team Dr A Ismail Clinical review titled Amazing staff can't thank them all enough! Some people told us they would like more variety. Exceptional healthcare awaits you at Russell Medical, located in Alexander City, Alabama close to the pristine waters of beautiful Lake Martin. There are daily reviews by consultant from 8am in AMU, RAB and AEC, seven days a week including bank holidays. We are continuing to monitor progress against these. The emergency department (A&E) is busy and overstretched. The regional union officer said she was "shocked" when she visited the offices, claiming she saw furniture left in corridors, no social distancing, no signing in mechanism or hand sanitiser available. WebRussells Hall Hospital jobs Sort by: relevance - date 19 jobs Cleaning Supervisor Mitie 2.9 Dudley DY1 11.14 an hour Full-time Responsible for a front of house catering team, ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published 2654/1783). AEC is part of the Same Day Emergency Care (SDEC). Clinical observations were not undertaken in a consistent manner. [Very happy with 'Staff skills'] 3 December 2014. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. After this inspection in June 2018 we took further enforcement action by varying the conditions upon their registration. 2023 BBC. The staff in A&E were very friendly and helpful and in no time at all, had my wound washed, stitched and dressed. Inadequate Arrangements were in place for the safe handling of medicines. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. All rights reserved. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. I started this pregnancy feeling forgotten and ignored and left yesterday feeling supported and cared for. We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. Suspended ratings are being reviewed by us and will be published soon. Also thank you to the lovely staff of russells hall A&E. Our rating of safe was Inadequate overall. Some staff could recognise signs of sepsis and deterioration and acted on this appropriately. If you need sub-specialty input, you will then be referred to different specialties. Front the bottom of our hearts to all of the staff in all those departmentsTHANK YOU!! We spoke with 22 members of staff of various roles and grades. there are some services which we cant rate, while some might be under appeal from the provider. Report review titled EPAC - Absolutely amazing as unsuitable, Thank you for taking the time to tell us about your experience at our hospital in the Early Pregnancy Assessment Clinic. 8 June 2012. Share your experiences of UK health and care services, Russells Hall Hospital Accident and emergency, Default Pensnett Road, Dudley, West Midlands, DY1 2HQ I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. The hospital is south-west of the town centre on the A410 1 road, which connects to the Kingswinford area of the borough. Our inspection of The Dudley Group NHS Foundation Trust included Russells Hall Hospital, Corbett Outpatient Centre and Dudley Guest Outpatient Centre. In 2011/12 33,000 ambulances turned up at our Emergency Department. the need to embed a culture of learning from incidents, how the trust uses and reviews mortality data, the system for bed management and patient flows, embedding patient experience in the organisations learning and strategy. This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. We spoke with staff on A2 ward and the IMAA who described the teams as stressed and not coping as a result of the high number of agency staff. Video, Russian minister laughed at for Ukraine war claims, Latest news and updates from the West Midlands, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, The children left behind in Cuba's exodus, Alex Murdaugh's legal troubles are far from over, Saving Private Ryan actor Tom Sizemore dies at 61, Walkie Talkie architect Rafael Violy dies aged 78. The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding AEC/RAB (ext. We imposed a number of urgent conditions to safeguard patients safety immediately following the inspection. Read about our approach to external linking. Our mission is simple: Being the best because, we care. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Thank you again you are true angels, Report review titled Reassured and put at ease as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. We remained concerned about how quickly and appropriately staff were responding to patients with serious and deteriorating conditions. WebThe national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. The service made sure staff were competent for their roles. If you need admission to AMU or RAB for ongoing treatment from ED or AEC, the consultant-led AMU team will initiate a further management plan for you. It will also help create the Benjamin Russell Endowed Chair in Geriatrics, by the University of Alabama System Board of Trustees, pending an approval process to be held by the medical director of the advanced care facility. All the best and take care. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. A company working in a hospital has been found to have broken Covid safety laws after a significant number of staff caught the virus. Each report covers findings for one service across multiple locations, an inspection looking at part of the service. Some improvement in patient flow through the ambulance triage assessment area were seen. "This includes maintaining a Covid-secure workplace for our colleagues as well as following government guidance regarding the use of hand sanitiser, PPE, social distancing and other measures. Suspended ratings are being reviewed by us and will be published soon. You can register to join the FutureNHS Collaboration Platform workspacehere. Patient Experience Team. Although the centre is located within Russells Hall Hospital, the service is provided by a company called Malling Health. Creating a new NHS England: NHS Digital and NHS England have now merged. The hospital trust said concerns related to Mitie's offices. The service provided care and treatment based on national guidance and evidence of its effectiveness. WebRussells hall hospital: 39 Employee Reviews Review this company Job Title All Location United Kingdom39 reviews Ratings by category 3.6 Work-life balance 3.3 Pay & benefits 3.6 Job security & advancement 3.4 Management 3.7 Culture Sort by Helpfulness Rating Date Language Found 39 reviews matching the search See all 42 reviews There was no clear accountability of which team was responsible for the patient once they had been referred to a medical speciality. the service is performing badly and we've taken enforcement action against the provider of the service. ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). We have shared your feedback with the lead nurses for A&E, AEC and Imaging for distribution to the teams concerned, who Im sure will be delighted to receive them. We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. By choosing well, you will help to reduce the burden on essential emergency services. Some patients with suspected sepsis were not identified or managed appropriately. The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience. There was a disconnect between leaders impression of key areas such as sepsis management in the department and what was happening in practice. We carried out an out of hours, unannounced, focussed inspection. the service isn't performing as well as it should and we have told the service how it must improve. The wait to speak to someone was really daunting, but I know staff were rushed off their feet and was polite when asking for an update. Even the food was great! It is pleasing to read such lovely comments regarding the care your Grandmother received from our staff in A&E and AEC along with the team who carried out her X-ray. Overall, this trust was found to require improvement, although we rated it good in terms of having caring staff, and effective services. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. The trust has established ongoing practice and review systems to ensure that the management of prevention of these infections continues to be monitored closely. It aims to benefit both patients and the healthcare system by reducing waiting times and hospital admissions, where appropriate. the service isn't performing as well as it should and we have told the service how it must improve. I want to especially thank the Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Full blood test, chest X-ray and seen by dr for my results within 3 hours. The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. What we found is summarised within the overall summary. Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. the service is performing badly and we've taken enforcement action against the provider of the service. At least one standard in this area was not being met when we inspected the service and I would recommend you, thankyou again. The overall star rating is based on how well a hospital performs across different areas of quality, such as treating heart attacks and pneumonia, readmission rates, and safety of care. Paediatrics and Gynaecology etc. Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit at Russells Hall Hospital. SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. B65 8DA, In Staff cared for patients with compassion however, patient dignity was sometimes compromised. AMU has in-house vascular ultrasound for conditions like suspected DVTs seven days a week, run by Vascular Sonographer Corinna Gomm and Mostafa Heydary. How could this website work better for you? There were no clear criteria for patients that could be put into the fit to sit areas of the department. Report review titled Great experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. I could not fault staff, very professional, and polite, a credit to your hospital. The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east Central Alabama. People told us that they were happy with the care that they had received at the hospital. Russells Hall Hospital 3 years ago. At least one standard in this area was not being met when we inspected the service and, Find out more about our inspection reports. The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. They litteraly saved his life after he had severe croup which came on suddenly on Tuesday 23rd may 2022. The hospital is south I wouldnt hesitate to re commended Russells Hall to give birth in. People could not always access services when they needed. Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. Bed & Breakfast []. DY1 2HQ, Posted via AEC was well run and escalated patients that they couldnt manage. TheSDEC Community online workspaceis a collaborative platform designed for teams and providers to share best practice, access information and guidance, and raise questions to the national SDEC team. Can Nigeria's election result be overturned? Information was available for people to read if they chose to. Since the last review, we have continued to monitor the trust and progress against their action plan. AEC is open from 8am 10pm (last booking at 7pm), and GPs or other healthcare professionals can refer you directly to the unit. Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. Russells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. Stourbridge, Staff were not always using clinical judgement alongside NEWS scoring criteria. Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Ministry of Defence confirms what caused 'sonic boom' that shook the Midlands, Country music club returns to Stourbridge pub after 50 years, Special police stop and search powers to continue for another eight hours across Birmingham, Senior Labour MP says she contacted police over threat, New data reveals train commuters spend up to 2450 more a year than car-owning colleagues, Virtual Reality used to soothe anxious 15-year-old with curved spine before surgery, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Russell Medical has been accredited by The Joint Commission since 1959. "We have strict infection prevention and control measures in place to keep our patients and staff safe and these apply equally to Mitie and all contractors moving around the hospital," a spokesperson said. For more information on ratings, please visit medicare.gov. Of the 14 trusts inspected under the Keogh review for the quality and safety of their services, The Dudley Group NHS Foundation Trust was one of only three trusts that were not put into special measures. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Change my preferences The trust runs services at Russells Hall Hospital, Corbett Hospital and the Guest Hospital. What's the least amount of exercise we can get away with? Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. All rights reserved. Patient Experience Team. This was based on information of concern we received relating to the management of patient flow and notice of concern relating to a death at the hospital. It added they were well away from patient areas of the hospital and its own strict control measures were in place, applying to all contractors. Following this inspection, we imposed an urgent condition to safeguard patients safety immediately following the inspection. Requires improvement Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. (Online ordering and Curbside pickup available) Current Hours: 7:00 a.m. 4:00 p.m. In fact, we're the only hospital in Broward Health Education England will join us in April 2023. Wed also like to use analytics cookies. We have shared your compliments with the team and senior leaders who will be thrilled to hear of them. The Emergency Department (ED) is located at Russells Hall Hospital and is a 24/7 service. Who has Care Opinion told about this story? AMU has junior doctors in various stages of their training, including FY1, FY2, Core Medical Training (CMT), Acute Care Common Stem (ACCS) trainees and Trust doctors. We are continuing to monitor progress against these. Diamond also services this route every 20 minutes. 28 March 2013. Patient Experience Team. a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. Patient Experience Team. 111 service advised me all the information I had given them about my symptoms etc. We will publish a report when our review is complete. 3136/3139) Vikki Thompson, AMU (ext. DY1 2HQ, Posted via The improvements required by the trust were within the grasp of the trust and its leaders. The trust MUST ensure that all systems and processes in place to identify and manage patients with deterioration effectively are followed. Medical secretaries: Bev/Ruth (ext. People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! The trust have worked with us and have kept us informed of developments and changes. Inspection Report published 4 July 2012 for Russells Hall Hospital - PDF - (opens in new window), Published Tell us what was good and what could be improved, say thanks or call for change They suggested I phoned 111. We saw that a number of improvements had been made to the diet and fluids that people received. Your staff could not have been more professional or efficient. Patients can be referred to SDEC treatment through different routes, including: Some of the many types of SDEC treatment include: The ambitions from theNHS Long Term Plannote that all hospitals with a 24 hour ED (type 1) will: There are significant benefits associated with treating people through SDEC services, including: The SDEC programme produces a wide range of resources, and works with key stakeholders to support the implementation of SDEC across the NHS.
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