All the activities were well done, but out of the pack Gonzalo and Julio were on top. Also on offer is an extensive range of Alcohol, including a number of premium liquors that arent available in the other bars. the food was lacking flavor and again overcooked. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Pools are warm. The Excellence Riviera Cancun is ready to provide an unforgettable experience for your wedding, anniversary or honeymoon in the most romantic setting. The pool scene at the Excellence Riviera Cancun is first rate. Ensuring proper protocols are in place. A comment about the blue pool floats, please don't hoard them. As you approach the doors they will automatically open. Now 497 on Tripadvisor: Excellence Riviera Cancun, Riviera Maya. Thank you to all the employees of the resort from bartenders, waiters, chefs, entertainment people, cleaners, pool guys, concierge and everyone else who makes The. Due to the spread-out nature of the beach, this was our go-to spot for relaxing throughout the day. We made our way down to the beach every day around 11:00, and had no problems finding chairs. You also have the option to opt-out of these cookies. Tapas is one of our favourite types of cuisine, so Flavour market had a lot to live up to. Its between the areas of Playa Del Carmen and Cancun town. Can't complain about eating next to the ocean with chips and guac. With a wide selection of choices and open for breakfast, lunch, and dinner you really cant go wrong with this choice. Also a side note - beds and pillows very uncomfortable. A traditional French-style eatery serves up some really well-done dishes. For more on the Excellence Playa Mujeres, check out our review here. - Lunch: For us the best choices are Los Olas or pizza by the pool, both are great. Until this trip our phones spent most of the time in the room safe. It has been a pleasure having you with us and we look forward to seeing you back soon. COVID Safety: We are vaccinated, so felt safe traveling. On the morning we left they had added a few inches of water back so it was back up to the level of the filters. In addition to everything included in the Excellence Wedding Package, this upgraded wedding package option also includes items so that you can keep the celebration going during your Riviera Maya destination wedding, like a cocktail hour and private reception. Overall, we plan to return next winter and think weve found a perfect spot!! Kind of a let down. Our driver wore a mask and we did too in the enclosed space. If youve ever been to an all-inclusive resort you know the drill. On the other hand, we are disappointed to read that the mattress and pillows were not comfortable to rest properly, but please, rest assured that your concern has been addressed to the appropriate department to take it into consideration. The Excellence Club represents the ultimate in luxury, privacy, exclusivity and service. Our 4th getaway to the Excellence Riviera Cancun. The french Chez Isabelle is supposed to be their nicest restaurant but. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. That said, there are unique dangers with being in Cancun, like the small risk of violent crime, and alcohol-fueled violence because of the party crowd. The seaweed on the beach can pile up, despite the staffs removal on multiple intervals each day. Occasionally, there was a waitthis was the longest on the weekends, but plan ahead. The bar service on the beach was on point and our drinks never reached the bottoms. Peek behind the bedroom curtains and it's pretty unsettling. Amazing resort, unparalleled service, and some tips before you head out. A Lot of these all-inclusive resorts arent located near towns and local restaurants, so you need the food to be good and the Excellence does not disappoint on the food. Either on the beach or poolside, the waiters will frequently check on you and offer you drinks and lunchsometimes, theyll bring another round without you even needing to ask! They even take the time for issues like crunchy bacon vs chewy if you have a preference. 2 Speaking of buiding, we stayed in 7065 - noise level is about a 8 until after 11pm. The front desk already had our test scheduled based on our departure time when we checked in. Add to that the drinks available in the mini bar in your rooms as well as the bottles available for your own consumption. Specifically, these folks went above and beyond the already high standard of service: Memo, Brenda and Angelo on the entertainment team, Emilio, Edin, Miguel, and Hugo from the pool and beach staff, Daniel with room service, Jose and Alejandro from Oregano, Edwin from the Lobster House, and Enrique from The Grill each went above and beyond. Included in your package are unlimited food and snacks, the majority of drinks (excluding some bottles of wine in the restaurants). This is the main buffet at the resort and is most likely the restaurant that you will frequent the most. Our driver wore a mask and we did too in the enclosed space. The Mole was ok, but honestly, we felt like this was something that we could do a better job at in our kitchen and we are in no way chefs. The check-in process is really a spectacular sight to be seen. We tend to have pretty high standards and they were all exceeded. The. For more on things to do and see in Puerto Morelos, check out this great article by SheSaveSheTravel.com. by Adrian updated February 4, 2023, 10:21 am, by Emma updated January 30, 2023, 8:40 pm, by Emma updated January 25, 2023, 8:49 am. I had great fun with Gustavo, Paula and Brenda - the entertainers. Prices are calculated as of 20/02/2023 based on a check-in date of 05/03/2023. Wonderful! Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. That combined with all the staff wearing masks makes communication a little more cumbersome compared to past trips. I own restaurants and am well aware it's easy to find cheap wine that doesn't taste bad. Fill it out before going to security and then walk by all the people fighting for the limited counter space at security. Yes, Wi-Fi is included and is available throughout the resort. Its a must-try if you like Asian food and was our favorite restaurant on the resort. The entire staff at the resort wore masks the entire time. Tripadvisor performs checks on reviews. The resort is beautiful and so well maintained. There is a lovely coffee shop on offer too where you can grab your morning pick me up. Therefore, we can assure you that your constructive criticism has been taken by our team in order to keep standards and ensure your satisfaction. Wi-Fi is free throughout. Nonetheless, there are tons of pools and space to get sun and swim! The shows are noisy so look to stay closer to the SPA or outlying areas if you like your beauty sleep.The ugly.The ocean is not accessible due to a surge in algae. Excellence Riviera Cancun: Beautiful, high quality resort with welcoming staff - See 24,088 traveler reviews, 26,116 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. and an insulated thermos to keep drinks cold. I am willing to put up with the inconvenience during these strange times, but I hope it is not a permanent change. We went to the concierge and they printed out results for us, which they already had tied to our room. The Excellence Riviera Cancun's offers 19,695 square feet of meeting and event space, including a grand ballroom and outdoor venues. The building could use some maintenance. You'll start with the ruins, where a local guide will show you around, followed by a trip out to the cenote in the middle of the jungle. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. Perched above the pool overlooking the ocean, this is a picturesque spot to grab a bite to eat. Without the option of the ocean, your choices for relief from the sun may be limited.Tips:Bring straws, inflatable rafts (Five below has great ones!) If you stay in an Excellence Club room the bottles in your room are upgraded to premium spirits. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your honeymoon destination and for taking the time to share this review with the TripAdvisor community. This is the version of our website addressed to speakers of English in the United States. What are some of the property amenities at Excellence Riviera Cancun? We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. Please, receive our warmest regards from The Excellence Collection. However, if you are expecting a delicious meal served by a friendly staff, then you will enjoy every restaurant.. Our favorites are Basmati, The Grill, and Chez Isabelle. The driver was friendly and We never leave reviews, because all the other great reviews are true about this place. Be Ready to be Blown Away! The Excellence club has a range of benefits that are included in your package. It has been a pleasure having you with us and we look forward to hosting you back soon. Our first stay in 2019, Playa Mujeres was 5-stars all they way. It has been a pleasure having you with us and we look forward to seeing you back soon. Excellence Riviera Cancun, Puerto Morelos: See 24,095 traveller reviews, 26,432 photos, and cheap rates for Excellence Riviera Cancun, ranked #2 of 47 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. - Dinner: Food and service is great everywhere like always. This island was the first landing spot of Christopher Columbus in 1492. This Greg Norman-designed course was the first course in Latin America to stage a PGA tour event and has a recurring event every October, so you know the course is legitimately good. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. It hits the ball out of the park on the complete slate of elements we look for in a top-class all-inclusive resort. New Health & Safety Protocols; The Excellence Collection. Please, receive our warmest regards from The Excellence Collection. The staff here at the Excellence Riviera Cancun put great effort into keeping the guests entertained with some genuinely interesting activities. 6 total swimming pools, including 1 handicap accessible pool and 1 Excellence Club pool 3 whirlpools in the pool areas, including 1 for Excellence Club Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. The resort and rooms are beautiful. Youll be escorted to your room and your bags will be with you momentarily. Whether we were at the pool, in the lobby, or in our room the Wi-Fi signal was pretty good. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. We actually never ran out of anything. The main steakhouse in the resort was pretty underwhelmed by this offering. All the restaurants are very average. The food was where the disappointment came. All of the shows were amazing. The other downside to the beach is that the staff are constantly battling an accumulation of seaweed that washes ashore. Its the perfect spot for a romantic dinner. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. "Airport Departure: As previously stated, US travelers need a COVID test to return home. more. The staff speaks multiple languages, including English and Spanish. These are just some of the people that make the ERC so special for. Excellence Riviera Cancun: Top Notch. We managed to make it to the ocean once but it took a little liquid courage to do so. Thank you to the Excellence and your phenomenal team for the wonderful trip and exceeding all expectations! We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. Basmati (Indian), also well done. There are only four bikes available to guests, so you need to show up super early to get a spot. The famous Chitzen Itza is just a few hours away and is well worth a visit. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. Unfortunately it makes enjoying frozen drinks a little bit of a problem. Like clockwork, the next day Jorge had the drinks queued up before we even had to ask. In the evenings the team at this resort put on entertainment, from themed nights such as Vegas and Mexican night to a silent disco and tribute acts theres a lot on offer. Modern, luxurious rooms are huge and have big whirlpool tubs; all have balconies and some have ocean views. The driver was friendly and spoke good English. If you have a longer trip, it is definitely worth it for all the small extras. We really enjoyed the butter chicken and the onion bhajis. 24,051 reviews. Alejandro at the bar with the pizza oven is great too. The only downsides were those completely out of the Excellences control: seaweed and the commute back to the airport. SPORTS & ACTIVITIES You are surrounded by breath taking views, lush gardens, amazing architecture. The standard and variety of food on offer was really top quality. They were waiting with a very comfortable luxury SUV for us outside the airport. I would certainly recommend this resort. You can go elsewhere and pay double or triple and not receive the care that we did at Excellence. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun to vacation and for taking the time to write and share your opinion with other travelers. Cancun is a safe town to visit - locals are friendly and crime . More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. The housekeeping team was super-efficient. There are a range of precautions that the Excellence chain of resorts has put in place and if you would like to review these they can be found here. Always an amazing time - friendly and helpful staff, great location and food. Federal 307 Chet-Pto. It means so much when it comes from our guests. Please note, they provided us a tablet our first night at dinner when we were surprised by the change.Bars/Drinks: As always, all inclusive includes everything. The 5-star Maroma, A Belmond Hotel, Riviera Maya is a space of enchanting, natural refinement where ancient mysteries meet modern revelations and joyful exhilaration balances with the deepest peace. Other than requiring masks the Cancun airport was operating like it always has. Which languages are spoken by the staff at Excellence Riviera Cancun? We can assure you that we will forward your kind words to our team for their contribution.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. This is a lovely little beach town that doesnt have the nightclubs and throngs of tourists that you will find in the main Cancun area. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers. At Excellence Riviera Cancun, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction, in order to have happy clients with kind words for our work.We appreciate all your comments that will certainly encourage other readers to stay with us. Each night it felt like we were whisked off to a faraway location with some really solid eateries. This 27 hole Jack Nicklaus designed course has varying challenges for all levels of the Golfer. Share. The pork was so succulent and delicious. Does Excellence Riviera Cancun have airport transportation? Again this course is on the premium side and can cost up to $300 for around. It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Check-in time is from 3 pm onwards, while check-out is at 12 pm. Redefining the expectation of what resorts can be, Excellence Riviera Cancun welcomes guests with gracious hospitality, luxe offerings, and ahead-of-the-curve amenities. By clicking Accept, you consent to the use of ALL the cookies. We had issues getting an appointment when we visited. We started off with bloody marys in the morning and progressed our way through a variety of drinks throughout the day. All of the rooms are more than large enough for two people, there is a large TV with all the US channels and the Wi-fi in our room when we stayed was very strong. Does Excellence Riviera Cancun offer any business services? This is an adults-only resort, so if you were planning on bringing the kids, you may need to think twice about this resort. Excellence Riviera Cancun - Adults Only All Inclusive 9.4/10 Exceptional See all 1,000 reviews Popular amenities On private beach Pool Free WiFi Breakfast included Parking included All inclusive Carr. The beach was very clean, they do a good job cleaning up trash compared to other resorts while we walked down the shore. Please see our partners for more details. Restaurants: - Breakfast Buffet: There is plexiglass between you and the food, so the workers fill your plate for you. These cookies will be stored in your browser only with your consent. Yes, a shuttle service from the airport can be requested. Plan to use the bathroom before leaving, because there is nowhere to stop along the way! A bottle of Jose Cuervo tequila, Captain Morgans Rum, Smirnoff Vodka, and a bottle of red wine. With culinary artists each trained as experts in their specific regions and flavors, a host of global offerings and exceptionally prepared dishes are yours to savor. Always one of our favorite restaurants when we visit Excellence resorts. The resort is run by the Fairmont hotel company so youre looking at a minimum of $200 around. It served up all of the traditional Italian dishes you would expect to see on the streets of Rome. We could comfortably stream videos and make video calls without dropping. The airport/airlines recommend an App like VERIFLY to upload your results. We were a little nervous going due to the Covid situation but once we got there we felt safe and were able to relax. Also, the water was way too warm for almost all the pools. The pools are kept very clean, we noticed the staff doing tests on the water every night. We worked out our new flights and needed to change our airport transfer. Excellence Riviera Cancun - Adults Only All Inclusive is an all-inclusive property. - See 24,102 traveler reviews, 26,126 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. On the flip side of that if you like to be in amongst the activity and mingling with other guests then the Excellence club may not be for you. Mugging, assault, and drug trafficking are among the most prevalent crimes, with rates of more than 59.85%. Juarez, Puerto Morelos, QROO 1-844-663-2269 Price Guarantee Get more as an Orbitz Rewards member 4.6 out of 5 "Excellent!" Excellence Riviera Cancun 24,088 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! That alone was amazing to save us from waiting on hold. Many people bring their own insulated drinks with built in straws. Juarez, Km 324 - 342, Mza. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. Honestly, this is something I dont really like about the Excellence resorts there is too much choice. If you want to grab yourself a deal there are daily offers that are available. The entire staff at the resort wore masks the entire time. Nonetheless, we would like to mention that there is a pillow menu, which every guest can choose from according to their needs. Infinite Excellence, for Adults Make our Riviera Maya All Inclusive resort your adults only home away from home. It is mandatory to procure user consent prior to running these cookies on your website. Book Excellence Riviera Cancun, Puerto Morelos on Tripadvisor: See 24,104 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. There really is no reason to leave the resort if you dont want to do excursions or visit some of the local towns. Hard Rock Hotel Riviera Maya is a hotel located 76.4 km (47.368 mi) or 1 h 14 min away from Cancun International Airport. There is also a large room service menu that is available 24/7, so if you ever get peckish you order in some grub. Claim your listing for free to respond to reviews, update your profile and much more. There were no empty drinks left sitting by the pool for too long. The restaurant was aesthetically designed in a minimalist Japanese vibe and the food was really good quality. The resort has a couple of adult only pools and a beach area which made the experience amazing. There are no golf courses in this resort, but there are a number of choices within a 30-minute drive. All of the team members go above and beyond for service. The weather was great, the service was top notch, the resort was beautiful and had no end of things to do! We appreciate all of your hard work in ensuring our vacation was top notch. From sushi-making, ping pong tournaments, Yoga overlooking the ocean, and karaoke these are some of the activities that are available. 6 meandering pools and an immaculate white sand beach. Before you go, Id recommend downloading the Excellence app. There are six main pools in the resort and a number of jacuzzis dotted throughout as well. We are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests along with delicious food and drinks experiences. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. We would like to thank you for adding generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. . Cleaning round the clock. They nailed the traditional dishes of Patatas bravas, Octopus and meatballs. Combine a visit to the ruins at Tulum with the chance to swim in both a cenote and in the bay of Akumal with this day-long tour. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. When we stayed there in the rooms there were 4 bottles of spirits. Customer service can not be matched or outdone. There is a capacity limit for safety reasons, so you might have to wait outside for a few minutes depending on the time of day. 18 km From Cancun International Airport. #1 of 10 all-inclusives in Puerto Morelos. Please, receive our warmest regards from The Excellence Collection. While this is a nice reprieve, the numbers remain concerning. There are more places to choose from in the, excellence riviera maya, excellence riviera cancun hotel, excellence riviera cancun puerto morelos, excellence cancun, secrets excellence riviera cancun, cancun excellence riviera, excellence resort cancun, Frequently Asked Questions about Excellence Riviera Cancun. 24 km from Cancun airport Located directly on the beach Golf course nearby Address C/Federal 307, Manzana 7, Lote 1-SM 11 Quintana Roo Mexico 77580 Hotel Description Bespoke service and stunning Mexican design await at Excellence Riviera Cancun, an All Inclusive escape that inspires guests to return time and time again. The club lounge is basically a private bar/restaurant area that is open all throughout the day. Just remember to speak a little louder and clearer than usual and that overcomes the issue. Updated Security Alert - Quintana Roo & Cancun Travel Advisory (01/23/2023) The U.S. Embassy and Consulates in Mexico have issued a new warning to visitors of Cancun and the Mexican state of Quintana Roo over a potential conflict between taxi drivers and ride-hailing service companies which has caused many tourists to wonder is Quintana Roo safe. You can plan ahead for the restaurants youll visit and when since some close one or two days a week. We estimate they took away about 25% of the pool chairs and restaurant seats. Six meandering pools wind through their grounds. Repeat already booked! They havent been too bad overall, mainly just drunk, loud, and playing music at all hours of the day. We also noticed that there was a large volume of staff working throughout the resort. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Please, receive our warmest regards from The Excellence Collection. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. It is just a slight reduction that you wouldn't notice if you haven't been there before. This is one of the Excellence chain of resorts, older locations and it was a little noticeable throughout the resort. There are several large groups of single men in their early 20s and it very much gives a frat/college party vibe to the resort. 18+. It was nice having our own private area where we could switch off and read a book. Yes, free parking is available to guests. Luxury Adults Only. Located between Cancun and Playa del Carmen in the city of Puerto Morelos. The sand was piercingly white and the ocean had turquoise colors to it. By 9:00 am almost all them are shoved under somebody's chair who isn't even there. The food was up there with some of the most authentic Indian eats we have had outside of India. This was slightly disappointing for us and seems to be a common trend throughout the Excellence chain of resorts that they miss on the local offerings. Secrets resorts All your questions answered!