in every case i've seen, if the buyer has accepted the package and/or three days has passed and poshmark has released payment to the seller, forget it. Ive emailed them asking and their only response is well check in on it. Some readers provided tips for handling open cases as well: C said: I had an open case with a Gucci watch not working when it arrived to my buyer but I made contact daily to apologize and offer my assistance. I want to send the correct one to the buyer but will wait for the return first. Posh Parties are real-time virtual shopping events where users can meet up in the Poshmark app to shop, share, and sell listings. makes a series of notes reminding myself to double check items. Welcome to #thePoshLife, a blog by Poshmark! The first one is to sell items that are over $25 each. Plus, youll have a much better chance of winning the case if you present yourself as calm and even-tempered. How should I return this? Poshmark keeps the money until the item is delivered and accepted by the buyer. Bottom linebe professional. PM knows it would be hard for the very active sellers to pull out now bc it has taken so much time, energy and money to get to where they are at PM. I would write in my description "Final Price" and "Price is Firm," but Poshers would still offer me $5. Pepepizzazz. I'm Arlene. To report the problem: In the app Go to your Account Tab (@username). You wont be charged for shipping (will be reimbursed fully) but if you miss the 2 day return Poshmark will close the case. I had received an email from Poshmark stating that a case had been opened because the buyer stated that an item was "broken, damaged or stained." They mentioned the policy of asking the buyer to describe the issue and sending photos. I asked her Wednesday when she plans to ship ( mind you, this is 6 days after I purchased) and she never replied. 122 78 r/poshmark Join 23 days ago How to approve a wrong item return request If a buyer has filed a return request for a wrong item, you can approve the return request if you agree with the claim. The buyer said, "The sizing/fitting is very weird. Don't have a tape measure? It could go in the buyers favor or the sellers favor. I hope this makes sense. Occasionally, Poshmark gives sellers a break on their shipping during certain times of the year. I purchased a very expensive item and the seller hasn't sent the item and it has been two weeks. If you check out Macys, Belk, Nordstrom etc. It is May 7th and I am being faced with a tough choice of either withering here or pulling up and giving my business to a different platform. JavaScript is disabled. I found another of the same bag.just left the seller a message asking if it was still available. Sellers have more time here than buyers, and there are many reasons why they might cancel a sale. Select More Actions. People have different ideas about the condition and wearability of second-hand clothing. Thank you! If the seller sent the wrong item, poshmark can send them both a label. If youre still struggling to get the friendly juices flowing, heres a great phrase to lead with: Im bummed to hear you arent satisfied with your purchase.. Yepyou read that right. When a case is opened, the buyer is asked to upload photos and offer details of the item. This means that I may receive compensation when you click on a product link or purchase an item linked on this site. Some Poshers recommend addressing the Poshmark employee instead of the buyer as it keeps things less personal and potentially lowers the risk of dialogue spiraling into an argument. I think a lot of us have mixed up orders like this, which is a human error, but at this point the blame lies with the other buyer. Tagged: Poshmark, thrifting & reselling 3. While I do like the item she sent I was really looking forward to getting the turtle neck sweater I ordered. She replied to my questions after I purchased and was very nice. Please let me know @annabelle343 if the candle will be sent, then ill return this. Realistically, Id bust my butt to get it back asap to cross it off my list but I think its unreasonable to give the buyer a two day limit when I didnt make the error. Amount may vary by promotion.***. Learn More. What they may not realize is that loads of high-end and designer clothing are made in China. I teach others how to make money on the app while skipping YEARS of trial-and-error. You can offer discounts to people who like your items. I'm a San Franciscan trying to stay true to frugal living in my native city. They give u the full amount back and I agree with the 2 days its ridiculous and mine was during Christmas week. how did you ship back? That makes no sense. Hair on item. Credit: The Focal Project / Flickr. You must log in or register to reply here. Each time I just try to think beyond that incident and not feel less of myself based on this open case which does not represent the whole person that I am. The buyer has 72 hours from the time of delivery (as noted by USPS) to accept the item or raise a case against it. Also please, please make a share all button for the closet. Sold by shortyx06. If you like what you read, you can support the blog by buying me a hot cocoa. 24 Must-Have Items for the Online Reseller, 15 More Tips to Become a Top Seller on Poshmark. You . An item is missing The item is not authentic The seller sent the wrong item However, a buyer cannot request a return because the item didn't fit or they changed their mind. If not, you can open a counter case. Select My Sales. A few weeks later I received my package. Then send that video to Poshmark via email with the case reference information. Were all human! The item I got was significantly more expensive than the one I ordered, seller just made a mistake in shipping. In fact, having a case opened is unavoidable when youre a high-volume seller. And follow these tips to avoid cases and these tips to protect yourself in the future. But with it not refreshing, its very difficult. Edit to add: have had this exact thing happen to me and that is how posh resolved the issue. Select My Sales. I am unable to use Twitter an Instagram it says whoops not working. One buyer from Mercari was super responsive and friendly to fixing the situation. Using the Poshmark app: Click on your username icon at the bottom right of the app > Click on My Seller Tools > Go to Shipping Label Settings >Toggle the button beside Packing Slip to On >Toggle the button beside Adding SKU to Packing Slip to On (this is optional) Dont beat yourself up if you accidentally missed a small stain or hole. Thanks in advance Review From a Seller Whos Made Over $77,000 On The App, The Truth About Why Your Items Arent Selling On Poshmark (And What To Do About It! These tips highlight that sellers sometimes go above and beyond for our customers and we do appreciate them! Please let me know @annabelle343 if the candle will be sent, then ill return this. Debbie @dalinn1, I have a request: Please include my closet in the selling group, I mean in the group that actually is getting sales. If any of the following pertain to your order, please report the problem in the Poshmark app or website immediately: If no claim is made within 3 days of delivery, payment will be automatically released to the seller. Submitted: 2 day ago . Poshmark does not have a direct messaging system between buyers and sellers (although there is a workaround), so if there are any disputes or problems, you typically go to Poshmark first, they are in control-in the drivers seat with you and the seller in the back seat. Minor variations in color perception may be due to differences between various computer and phone displays. If youre a smoker or you own pets, thats another thoughtful piece of information to add so buyers know what to expect and can accommodate any allergies. So, I package the dress up and get it back in the mail same day. Since Ive sold thousands of items, Id say thats a pretty decent track record! I am going through that now unfortunately. We will continue to improve our search to provide a better experience for shoppers and help sellers get more exposure via sharing and relevance. Now, I teach people how to do the same while skipping years of trial-and-error. Response: Im sorry the item did not work out for the buyer. By simply understanding what you're doing wrong and making a few vital tweaks to your Poshmark businessyou could be sailing on the seas to success in no time. We currently host 4 parties per day with varying party themes of different brands, categories, departments, and trends. Yes I will be shipping back to her, once I know how. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. So the buyer cannot open a case due to fit or sizing issues that are not in your control. :/ 8 days after purchasing and totally ignoring your buyer is rude. However, if an item was purchased through the Make an Offer feature, that sale is final and does not get the 3-hour cancellation grace period. The item was damaged or lost. Why would you sell it to me if you have no intention of shipping. Get your order as described or receive your money back. 3,140. For this reason shopping on Poshmark is very hit or miss. Still no information involving my jeans, tracking still hasnt changed at all from when they sent her the label. A group for anything and everything related to Poshmark! That is when Paypal releases money to seller..so if there is a problem, notify immediately. ; Select My Addresses. Seller posted measurements, but also said measurements were approximate. I did. I remind myself that not one of these people in Poshmark really knows me personally or at all. To add an item to a buyer's Bundle: Go to your closet. HOME | ABOUT | BLOG | RESOURCES | CONTACT, Posh To Profit 2022 | Terms & Conditions | Affiliate Disclaimer, Is Selling on Poshmark Worth It? At this point I dont care if I get them or not, Id just like a refund. Opening a case IS necessary. Ive been selling and buying on Poshmark for a few months now and everything has gone smoothly. Hopefully, you were thorough with the photos you originally uploaded to the listing. Thanks for reading Posh Protect does not cover trades or transactions completed off of the Poshmark platform. But your business will not come crashing to the ground because of a few returns (and if it doesits time to rethink the sustainability of your current business strategy). Sellers listing such essential items must offer them at reasonable prices and are prohibited from unreasonably profiting from increased demand or disrupted supply caused by emergencies or disasters. And yes, I guess you could say it is in the buyers . They are trying to get the new users sucked in by giving them the sales. The given measurements dont match the buyers measurements. If youre not actually in the wrong, try to avoid apologizing. Last but not least I have to say simply changing your mind and wasting the sellers time money and gas is not right. RELATED POST: 7 Tricks That Will Instantly Improve Your Poshmark Photos. After two days at a jewelry store, it was fixed. Select Submit. And most importantlywhat should I do?! The dress is big on the breast but the size zipper does not close correctly. Press J to jump to the feed. Examples of reasons that dont qualify for a return: The buyer changed her mind about the item. Especially if the buyer is being rude to you. It's not right for these women to change their minds or make things up. I recommend using a cloth tape measure since it's soft and flexible unlike your traditional bulky, rigid one. Did you use the label they sent? 3. The item was listed as the wrong size, color, price, etc. Have you changed it back again? Not understanding why that keeps occurring. Of course they denied my return request. I offered to pay seeing it was just a special battery and that one had stopped when it flew on FedEx, so my advice to anyone is to just stay calm and stay in contact. I once had a buyer open a case stating that the jeans were missing a rivet. Reddit and its partners use cookies and similar technologies to provide you with a better experience. A girl sent me two items in separate boxes both addressed to me, one with the product I ordered and the other a much more expensive item that was supposed to go to a girl in AZ posh sent me the label so I just repacked it and dropped it off at the post office to the other girl in AZ, so all should be well. 6 Ways to Grow Your Poshmark Reselling Income Faster. Multiple items from one seller can be added to the order for the same fee as long as the total weight of the order does not exceed 5 lbs (see Bundles). IS A CANCELLATION THE SAME AS HAVING A CASE OPENED? This is business to be handled like a professional in hopes of the person returning or at least recognizing that Im not taking it personal, and I greatly appreciate them as a customer or buyer and thats all. 24 Things to Do When Your Poshmark Items Arent Selling + Checklist! This baffles me. Furthermore, it may be helpful to pull stock images of the garment to prove that the raw-hemmed crop top in question was originally designed that way (and noyou didnt DIY crop it yourself). Sucks how dishonest people are. Most buyers are honest people who want what they purchase, but there are scammers out there that do things like this. I opened a case, they sent the seller a new label to send the correct item. Still bitter that the other girl got her dress and got to keep my jeans, but if a mix up like this ever happens again Ill make sure to hold onto the other persons item until I get mine first. I accepted the return but upon finding a stock image of the item found that it was not missing a rivet at all. I have been very active on Poshmark and have sold a good amount of items this past year, but two days ago I shipped out a bundle of 7 items. She recently sent me an offer for her other jacket listed. I was not sent a return label. Press question mark to learn the rest of the keyboard shortcuts. Create an account to follow your favorite communities and start taking part in conversations. It was a bit of a frustrating experience. A message from our SVP of Seller Experience. I open a case on Posh immediately and supply photos. ; Beside your current address, select Change. It's faster than emailing customer service. The seller said it wasnt hers. I received the wrong item from a seller in the mail yesterday. PM has been a time and energy sucker with hardly any sales at this point. I think PM is giving the sales to newer Poshers bc the active, high sellers are already in too deep with the amount of listings, amount of followers ect. Answer (1 of 2): While a seller themselves can't recharge you, as they have no power to do so, Poshmark can, you are also under a contractual obligation to pay for the item and cannot cancel unless it's within a certain time period (3hrs- unless you accepted or made an offer to a seller, in which. Even more so- she goes in my closet to share my items! Recommended sort takes into account sharing as well as a number of other aspects. I am continuing to email Posh but curious for those who have been through this with an unresponsive buyer. I was trying to contact a seller with the same issue and it posted here, apologies! You could also state that you have a video of the condition and packaging the item. The seller pulled up a stock image of the dress online showing that the hem was manufactured that way. Category Women Other Shipping/Discount Seller Discount: 10% off 3+ Bundle Click the order for the item (s) you wish to. If there are no complaints within 3 days of receiving the product, Poshmark shall release funds to the seller, and once a sale is confirmed, there will be no refunds. I had it happen to me both as a buyer (got the wrong item, Posh sent me and the other buyer a label so we could ship to the correct person and thankfully the other person shipped quickly as did I. I also saw the seller listed the item on a few other sites a week after I paid then when I messaged . I contacted Posh to see if they'd remind her to ship, and they did and sent me an update about it. I asked her again Thursday and once again no reply. Ive made over $77,000 selling clothes on Poshmark. Are cases annoying? Select your profile picture at the top-right of the page. Secondly, according to Poshmark's policies (see below) they don't start processing a refund until you have received the return. This scam usually targets sellers with high-end or designer closets. Sent wrong item : poshmark 25 Posted by 14 days ago Sent wrong item After years of selling on multiple apps, I finally mixed up the labels to two buyers on different selling apps. Poshmark is a popular website for selling lightly used clothes. Theres an exception for situations like this - posh can send a label to switch out for the correct item. I don't use PM so I'm asking this question out of curiosity. If the received item is of the wrong size, or if you change your mind about the product or make a trade offline, they will . Press question mark to learn the rest of the keyboard shortcuts. Another Banana Republic striped blouse. Good 5 star experience. Seems pretty rotten for the seller who sent a significantly more expensive item. Poshmark is a social marketplace for new and second-hand style items for women, men, children, pets, home and other markets. Though she said she'd ship the next day, she kept the item for nine days which was days after she received her correct item! Ask posh to send you a label to ship the one sweater back, and a label for the seller to ship the correct label. When commenting on the case, paraphrase or copy and paste that portion of the policy to remind the Facebook employee of it. @Tangie4242, I think we would all like to know what the super secret Number of other aspects are so we could make sure we have them covered, Hello, I did contact Posh to get help and this is where I get confused, Posh claims that when they did their reach out to her- she said the item was never delivered, and they closed my case. Shop Home's home styles Green Cream Size OS Bath at a discounted price at Poshmark. Disclosure: This post contains affiliate links. The item I got was significantly more expensive than the one I ordered, seller just made a mistake in shipping. Sometimes the best route is not responding at all. Poshmark allows four pictures, but sometimes employees will ask for more. Sales on Poshmark are final. This buyer was new to Poshmark and she didn't seem to check messages I sent her that the other buyer was anxious to receive her item and she never answered them. If we verify your claim, we'll send you a label to return the order to the seller and refund your payment. Press J to jump to the feed. I feel that posh has been banking on new sellers to grow. Instead of lashing out like a raving lunatic, kill em with kindness. Still hasn't shipped and still hasn't told me what's going on. Provide a professional response. WHAT TO DO IF A CASE GETS OPENED AGAINST YOU ON POSHMARK. In most instances, you should provide a response to an open case. has flaws that werent mentioned, is the wrong size, has alterations that werent reported in the listing description, etc.). She is such a sweet seller and I would not want her to take a loss on any of her funds. I dont think people need 3-day shipping they could do a 7-Day shipping to make the amount lower. Description: All in one 18 piece embroidered bathroom set from homestyles set includes, fabric shower curtain w/ hooks, multi size towels and 2 carpets. Does it expire at some point? Wendy pepe If you go to the My Purchases section of the app or web site, you should be able to report a problem with the order and get a refund. After all, there is a real human being behind the scenes at Poshmark and your fate rests in their hands. My sales were good, not great when I first started around April 3rd. The Poshmark company and e-commerce website is a legitimate business where buyers and sellers can share used clothing online. tifflery 2 yr. ago I must have mixed up the labels. She claims shes sorry and got them mixed up, and Posh tells me to use the shipping label they emailed to me to send the dress back to the correct buyer and that she will do the same with my jeans that she received. has flaws that weren't mentioned, is the wrong size, has alterations that weren't reported in the listing description, etc.) The item is different than the stock photo used. Examples of seller errors: Sent the wrong size. For messages specifically related to an item, you can add a comment on any listing (item in a closet) by going to the listing and clicking the comment icon. Am I in trouble? Since rollout, we've seen huge improvement in the buyer experience and seller sales across the board. I sent the package back but I didn't put the return label on it I sold boots on poshmark . Take a deep breath (or two or three) and collect yourself. The seller puts whatever they want in the package. Hi. Press question mark to learn the rest of the keyboard shortcuts. 2. Sometimes sellers (including me) make mistakes. I was just wondering how long theyre going to make me wait and give me the run around before refunding me. Which I understand but is super annoying when its only 1 item out of a bunch that has an issue. She paid $100* for a reformation dress that she did not get. Add your comments as though you are speaking to the Poshmark employee. Darn. In this post, Ill share with you what you can do when a Poshmark case is opened to give you the best chance of a fair resolution. The reason for this is because from a buyer's perspective no matter how fashionable an item was or still is, the fact is that it will depreciate over time. When this feature first came out, a lot of people felt it was pushy. Select Edit to edit an address or select Add Address to enter a new address. So my understanding is that I can cancel on day 7? You in? I find that most buyers want the very lowest cheapest item they nickel and dime to the bottom ,we are only making minimum money. Sometimes its best to just cut your losses and accept the returnespecially if you know you are the one in the wrong. This works well for sellers who: feel uncomfortable knowing buyers can see their responses in the cases message thread, feel uber confident the return request will get denied as the buyer is clearly citing a reason thats not accepted under Poshmarks policy. 2. This new sort order is simply not working for many of you. Want to learn how to make an extra $100-$1,000/month in less than an hour? Since rollout, weve seen huge improvement in the buyer experience and seller sales across the board. If a buyer made an accidental purchase, they can cancel the order within 3 hours of purchasing it. Once you state that you accept the return, Poshmark will provide the buyer a return shipping label. I think they sent me the wrong product. It arrived today. I ordered a bundle of 5 items from a seller. Seems logical to me. Seller sent wrong item Hi. Tracking confirms delivery of the dress almost a week ago. Select the order with status Case in review. HOW TO AVOID HAVING A CASE OPENED IN THE FIRST PLACE. Winning a case is great, but whats even better is if you can avoid it altogether in the first place. Because I believe you deserve to spend more time making money than stressing about it. A Poshmark employee decides the outcome of the case. 4 Essential Strategies to Make Poshmark Sales, 21 Top Brands to Sell on Poshmark in 2021, 24 Things to Do When Your Items Arent Selling, 21 Places to Get Clothes to Sell on Poshmark. This would AUTOMATICALLY increase the number of sellers. A group for anything and everything related to Poshmark! It may not display this or other websites correctly. Poshmark doesnt allow returns of one item in a bundle or a partial refund. I accidentally purchased * or * items on Poshmark, they were cancelled and not sh. Shop jessie_sousa's closet or find the perfect look from millions of stylists. Cases typically take one to two days to resolve. Please, please, please create an option to report/remove inactive sellers. Buyers often open a case because an item doesnt fit. When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. The listing will automatically open and your cursor will be dropped into a comment box. This is just terrible. You bear all risks associated with any such transactions. Unfortunately, one of the items she went me was incorrect. like when your normally sharing your closet, it automatically refreshes to the next item. thanks. On the share window, select one of the users shown or search for a specific user and select their name. I messaged them over 10 times now. I messaged them over 10 times now. One time as a seller I accidentally mixed up two orders and it was a very upsetting experience - one buyer was awesome, reshipped the item immediately to the correct buyer, and I kept in touch with her to give her any updates on the situation. Opening a case is the ONLY way to do this properly. ; Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address.. Would you PLEASE switch me to the test group that is selling? We were both sent labels, I mailed mine the next day. If you're still spending time sharing to parties, trying to gain followers, sharing other Poshmark sellers' items, or spending ungodly amounts of time completing all the . So posh approves the return but give me only 2 business days to ship it back. Response: The item was listed as the size on the dress. You can list items using the 'sell' tab at the bottom of the app, and it will take you to the listing page. Here is an example of a case that was denied due to sizing issues. I reached out to the Poshmark buyer by commenting on the bundle and her items to reassure that this is an easy fix if she claims wrong item delivered and she is ignoring them. Showcase all angles of your garment. Thats righteven the most seasoned successful sellers are not immune from it. I could not seem to find this info on the site anywhere. If the seller can ship the right item, Posh will usually provide shipping labels so the buyer and seller can swap the items and make the bundle whole. A disturbing experience made me question whether this wildly popular shopping website is really safe. However, I noticed something odd that could be greatly improved. Hi, Paypal holds the money in escrow and pays the sell after you receive the item and are satisfied. As you may know, we recently rolled out a new default sort option for search to launch a more relevant search experience for all Poshers. For more information, please see our Or is it just dropping it into the blue mail boxes they have? Click to follow this blog and receive notifications of new posts by email. List Your Items. Ask yourself: if someone were to screenshot this message thread and put it on blast, would it reflect well or poorly upon me? Most of my items I sell are brand new and I am unable to compete with those prices on my Posh app. J said: I believe it has happened to me on a few occasions. There are three ways you can message on Poshmark. Full refund. The seller receives a notification of the case and can provide her response. You have 3 days after delivery to inform us if the item has been misrepresented by reporting the problem in the Poshmark app or website with supporting photos. I purchased not on poshmark but bonanza . Submit these if you think it will help your case. Even if only one thing is incorrect. So my question is, what happens if the jeans never show up? I never see an add regarding shopping on posh. Click "My purchases." 4. My sales have recently dropped way off just like they did in Feb when you changed how search was done. Submit said screenshots to further support your case. Yup, I already did that they havent refunded me because the girl who has my jeans is supposed to ship them to me, but hasnt yet. Share tips and tricks, make new PFFs, and banter about. You can also respond that you accept the request for a return if you do. They may take longer if the case goes over a weekend or Poshmark requests more information or pictures from either party. I get the feeling that the person who received them decided to keep them. Please a lot of us depend on this income to survive. Select Comment on Case. No not at all, the candle is sitting on my dining room table Lol. SMDH. Examples of reasons that could go either way: The color of the item doesnt match the pictures or what was described. . ; On the web. Ah, nevermind, kind PFer's..I see on Poshmark that my offer did expire on it's own! It's now June 24. Otherwise, all sales are final. Just be patient and try to focus on other aspects of your business in the meantime. Please comment below to share feedback.