Today all of our emails addresses would receive, but not send. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. Tried on various devices with same result. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. No disrespect intended as your advice is probably based on years of experience of BTs service! If not, how do we get a moderator involved? I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. A forum where Apple customers help each other with their products. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. As soon as I removed that link all was well again. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. 16h05. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. on 23-04-2021 Will post any update that I get. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. Apple may provide or recommend responses as a possible solution based on the information As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. 3 users liked/thanked this post: on on on So, I did checked around it seems that smtp is not working. You can send and receive messages, but not actively manage the account. 15h24. I installed the outlook App on my iPad and it works perfectly I'm afraid. We understand that you are experiencing issues sending emails. The article below can help if you do not have any other user account to test with. I can send test messages to my iCloud e-mail but not other addresses. Those who wish to hold on to their email account just have to log in from time to time to keep it active. Can send emails fine from any other account. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. They must realise that they have a dreadful name. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. 17h33. on Thank you, JW. How can we as customers get BTs attention and ensure that there is a fix? for DISH Protect Silver unless you call to cancel. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. Anyone else experiencing the same issues? 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. The account I am using is Gmail (the google mail). Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. 14-07-2019 It is they that should investigate why other email providers don't have this problem. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. A workaround would be to use another SMTP - for example gmail if you have a google account. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. Go through and update your details for each one with your new email address. 25-08-2021 Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. Many have had the same address since they first went online many years ago. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. 8h29. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. It's very annoying and slightly weird. 2 days ago I suddenly stopped being able to send emails and get the message below. This morning I clicked on the email icon on my phone and was again asked to login. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. Thank you for your follow up. Rachel Rickard Straus, Financial Mail On Sunday There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. 17h25. @stevebrass Thanks, but same result as before. BT Email - best practices for postmasters and senders of email | BT Help, on From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. 10-07-2019 15h31. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com Townman, Gandalf, anneoconnor. We appreciate you reaching out to us about Mail. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. I also feel slightly better I am not alone. BT need to deal with this at a high level, NOT an individual user's account. 26-08-2021 All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. I consistently receive this warning: whenever I try. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. - edited Apple disclaims any and all liability for the acts, All other emails to other systems have no issues. 16:52 EST 04 Mar 2023 I have a recent problem with my email service. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. Typical script! Below is an article to help guide you through the process. Those who leave have their email account terminated and closed 90 days later. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. After 6 mos., if selected you will be billed $10.99/mo. Announcements, Guides & Community Updates. 09-07-2019 13h18. I spoke too soon. Today all of our emails addresses would receive, but not send. I can send & receive on my work email account using the Outlook app. Many customers find the BT community forum is a great way of getting help. 6) Make a list of all of the accounts and logins that are linked to your old email address. I can take the same message and copy it into gmail and send from there and it gets through with no problem. Switching email address if you have never done so before can feel like a daunting task. 09-07-2019 Neither of these has solved my problem. on This has made me want to look a bit further and so I found the Community. 10h38 I have it in a notepad file as well if that makes it more readable. Having the same problem myself today - unable to send emails from my @btinternet.com account. Does anybody have any idea how I can resolve this, other than changing ISP. Policies vary between broadband providers. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. None of the posts I have seen are the same as my problem however. This isn't just a small delay. While members are not getting emails, they do appear as posts on the Google Groups page. Any ideas? That helps us fund This Is Money, and keep it free to use. on (The fix did not work until I had quit Mail and relaunched it. Accounts that are inactive for six months . The accounts work on BT Webmail, both to receive and send. 6h21. on Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. Although port 587 will usually work, port 465 is the recommended port. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. Any suggestions please, User profile for user: 25-08-2021 Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. We shall never know, but fingers are firmly crossed that the service will return to normal. provided; every potential issue may involve several factors not detailed in the conversations I have a group of 14 people set up under Outlook 365. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter Examination of the message heads of the delayed emails might be informative. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. 20h33 Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. BT internet email problem Hi. If I changed my email address I would be bound to lose something important. 23-04-2021 14h17, on What does this mean? We do not allow any commercial relationship to affect our editorial independence. What does this mean? ask a new question. 26-08-2021 At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. That is because he has a Virgin Media email address, which would be deleted if he switched away. This site contains user submitted content, comments and opinions and is for informational purposes So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. 15h31. . 20h13. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. Customer: replied 2 years ago. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. This is a BT residential customer to customer forum. Also one of the two that I received recently was sent in December. Then power on the phone and iPad and tell me if it still has the problem. Go back to: Email help. I've got a "failed delivery message". We always endeavour to grade correctly and. 4) Send an email to your main contacts to let them know your new email address.
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