appreciate the info. A password will be selected by the parent/guardian of the child. I just finished filling out our documentation for our cruise on the Zuiderdam on Sept 4, and was shocked to find out that HA puts a $420 per person hold on your credit card, and it doesn't matter whether that person has approval to purchase on their card. A passport is still the preferred document. If you choose, continue the journey into the Yukon on your Alaska cruisetour. Holland America Line has implemented this requirement so that you all remain together should an emergency arise that requires one or more in yourparty to be disembarked in a non-U.S. port. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations or to carry their mobility assistance device (e.g., wheelchair, scooter, walker, etc. Embarkation/Disembarkation Wheelchair Assistance: Guests requiring assistance with embarkation and disembarkation procedures on board do not need to request this assistance in advance; however, due to high demand in some ports, there can be a wait for assistance. It's not a charge, it's just a hold. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. A nonrefundable Service Charge of 18% of purchase will be automatically added to optional purchases of beverage packages, drinks, dining room and specialty dining, private events, and other elected products, services or amenities provided to guests that are not included in the Cruise Fare. I got all three answers, the last of which (from Seattle) was all "use it or lose it". While some credits are Please Note: This online procedure must be completed prior to your sail date. Mobile Phones: Holland America Line, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number. Additional cigars and cigarettes may be brought into the country, but they will be subject to duty and taxes. charges on our account, including hotel service charges, were reduced by any OBCs that are posted on our account. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Preparing for your Holland America Line cruise is now easier, faster and more convenient than ever. Any additional information concerning currency restrictions, please contact the customs agency in their country. An curved arrow pointing right. No additional deposits will be due until final payment. Still have questions? Table number and table size are on request only, and will be assigned by the Maitre d' on board. I'm not sure why this "issue" crops up every other week, and people go berserk. Joined the roll call and was told I could book excursions ahead of time instead of waiting until on board and risking no space available. If you have enough credit to cover it, why get excited about it? If you are unable to function independently with respect to eating, dressing or attending the ships safety briefings, you must bring a caregiver with you. Or please visit royalwed.com. Arriving by Air: Holland America Line representatives will be stationedin the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure. The daily Crew Appreciation charge is $16.00 per guest per day for non-suite stateroom guests and $17.50 per guest per day for suite guests. For 21+ day voyages (excluding Grand Voyages), guests will receive three nights: one night at Pinnacle Grill, one night at Tamarind and one night at Canaletto. Guests who require that level of care will need to travel with a companion who is able to provide the assistance necessary. I didn't think a thing of it; it's like a mini insurance policy for the company placing the hold against the possibility that you won't pay the bill at the end or be good for the money. (Voyage plans cover your entire cruise and are available at a discounted rate. The Signature Shops on board offer a great selection of fine jewelry, watches, fragrances, premium liquor, exclusive Holland America souvenirs and more all at tax and duty free savings. No matter where we have gotten Shipboard Credit from, it has always been able to be used for the gratuities (Hotel Service Charge) for the cabin stewards, dining room staff, all the behind the scenes staff. Cruise lines are no different. Here are just a few of our environmental efforts: Just as when ashore, water conservation is an important environmental initiative. I travel for both business and pleasure, and hotels and rental car companies have signs on their counters explaining the holds, and the implications of the holds for debit cards. If you plan on bringing a scooter on the ship, please contact: 1-206-626-7320) or visiting the Shore Excursions Office on board. popular and unique itineraries. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. Note: Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. IMPORTANT: Due to COVID-19 Health & Safety protocols, please arrive at the terminal at your exact assigned check-in time to help facilitate capacity control and distancing. I think we might use traveller's cheques to keep it simple(you know the old currency exchange thing for Canadians that sometimes happens even if you want to be charged using your US dollar card..). Learn more, With a large selection of wine, beer, cocktails, soda, specialty coffee and more, we offer a variety of options to quench your thirst and delight your senses. The amount of the Crew Appreciation will be based on stateroom category, as set out below: We pride ourselves on excellent guest satisfaction and our onboard team is available to immediately address any concerns you may have about your cruise. WebThe Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. You can still take advantage of this exclusive onboard offer without confirming a specific itinerary! However, effective on voyages commencing July 1. Generally, the ship is subject to certain government procedural requirements upon arrival. Children must meet minimum age requirements for each age group, at the time of sailing to participate in programming. For information on alternative transportation arrangements and associated costs, please contact ourGuest Accessibility Department. This is exactly what I was told when I called HAL last week to clarify what the OBC could be used for. We have an OBC from Costco Travel Canada and Early Booking Bonus Offer is valued at $130 per day. I do like the new kiosks near the front desk for running off a copy of my bill without having to wait in line at the front desk. A fare will be considered a Comparison Fare only if its booking consists of details that are identical to those of the original booking (including, but not limited to, the same ship, sail dates, stateroom category and number of guests as the original booking). Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. The only exception is cash for gambling. What it means is that if in Ketchikan or Juneau or Skagway we decide we want to buy something special, I'm going to have to remember that I have a $2500 hold on my card. If you require additional information on the ships facilities or ability to accommodate your needs, please feel free to contact theGuest Accessibility Department. The Collections of Holland America Line represent tours of a particular focus, available only in select ports. Electronic cigarettes are not permitted in staterooms or in other public areas of the ship other than designated smoking areas. It is designed to assist you in finding the finest treasures in the ports of callat savings of 20-60% below U.S. prices. Onboard credit amount is based on length of cruise and stateroom category booked. The ships estimated arrival time at the port of disembarkation is shown on your cruise itinerary. Additional highlights include: Internet stations, travel-related crossword puzzles and large jigsaw puzzle tables. In the event of unexpected travel delays and emergencies, pack enough prescriptionmedication for at least 2 weeks beyond the length of your travel itinerary. Be sure to keep your Express Docs on your person or in your carry-on bag so you can access them easily. This is great because if he should LOSE his card, no one would be able to charge anything to my in-laws' shipboard account. Whether its $100, $200, $300 or more, Onboard Credit can make a sweet vacation even sweeter. We just had a not great OBC experience on the Koningsdam It actually was great, buit we were given a lot of bad and conflicting information by Guest Services AND Seattle. Unused TA credits were credited back to our credit card at the end of the cruise. The Elite Beverage Package includes wine, beer, spirits, cocktails, non-alcoholic beverages, sodas, bottled water (sparkling or still, 400ml or less) and coffee. Make your wedding dreams a reality. environment is the right thing to do and essential to the success of our business. Please Note: Some airlines have restrictions concerning traveling with oxygen and oxygen containers. We donate reusable goods from our ships to nonprofit organizations and working with port authorities to identify additional vendors who are capable of recycling cruise ship waste. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. To learn more about Holland America Lines ongoing commitment to environmental stewardship and conservation in all of our operations, visit hollandamerica.com/sustainability. Embarkation Time:Your assigned check-in time is printed on the Boarding Pass page in your Express Docs. Simply register through Holland America Line Navigator, select Paid Internet and choose between a Voyage and a Daily plan. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. animal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. If you reside in the UK please visit.
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