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Children 6 and under are not allowed to attend Rated R features. Regal Entertainment Group theatres are handicap accessible. Regal has taken bold nationwide action in all of it's locations. Thanks so much for the tip! Contact your local theatre if you have questions regarding any state or local requirements. How Does Fandango Refund Tickets by Email? Passes are not accepted for any opening night fan event, double feature, marathon event or Dreamscape at AMC experience. Can I Get a Fandango Convenience Fee Refund? You can check your Gift Card balance anytime. Paragon Theaters requires picture ID for the purchase of tickets to all rated R films. Absolute nightmare company! I'd rather sit at home and watch a movie on tv. Press Still no response from Fandango. Your free birthday ticket will be on your accountby midnight on your birthday andexpires 30 days after your birthday. What are the Ages for Children / Senior Pricing? Diamond Rewards free movie tickets are redeemable on the Paragon Theaters app, effective July 1, 2019. Anyone can write a Trustpilot review. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. I can promise you !!! Can a rating be changed? At the box office, we accept cash, AMC Gift Cards or the following credit cards: Visa, MasterCard, American Express and Discover. Claim your profile to access Trustpilots free business tools and connect with customers. When I talked to the rep, he said THE PROMOTION IS OVER AND THERE'S NOTHING I CAN DO. Very poor business model! The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. Please check your local theater under the Ticket Pricing tab. All five Classification and Rating Administration rating symbols have been trademarked and may not be self-applied. I received my confirmation # and there's a link to view my tickets. Now unless I cancel the reservations I actually want, I can't use A-List until after Avengers. When it comes to the tickets purchased for a special pricethey are nonrefundable. I would suggest you avoid this company. We can accommodate small private groups (birthday parties, camp outings, etc. Movie tickets purchased through Regals mobile apps or websites include non-refundable convenience fees. They still have not returned our $50.00, sent new redemption certificate or movie credit.They are the worst company. I recommend no one to use this website. I realize the last one will be a longshot but I wasn't sure. What are the theaters' admittance procedures? They lied and said that there had been a report of fraud and they refused to give me my money. DoNotPay can help you save big bucks on all lifes trifles! Here is just a fraction of what we do best: We have helped over 300,000 people with their problems. Pleaseclick herefor more information on Paragon Theaters donation policy and to submit a donation request. My plans changed - can I refund my order? Can points be added for movies I saw before I registered for Diamond Rewards or if I forgot it? Impossible to get a hold customer service over phone. Just try to navigate a Fandango online customer service website. Fandango offers refunds or exchanges, and there are several ways you can go about it. The Paragon Village 12 no longer has a dress code, as of January 31, 2018. In the interest of safety in the lobby and auditoriums, skateboards and hover boards are not allowed on theatre property. With 3 reservations full, you can not buy any tickets until one is freed up. Why in the world would I want to sign up for a program that reroutes me to another state and then requires me to immediately call for a refund or exchange or I won't get one. For purchases made via our Regal Mobile App or the Regal website follow the refund ticket link on the confirmation email you received or use our Contact Us form. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. How to Get a Fandango Ticket Refund on the Company Website, If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the, Type in the email address you used when you bought the tickets, Choose whether you would like to get a refund or an exchange (only VIP account holders are eligible for exchanges), Sign up if you dont have an account or sign in (you will be redirected to the log-in page). I WOULD NEVR PURCHASE ANYTHING FROM FANDANGO EVER AGAIN THIS RATING WOULD BE NO STARS BUT I HAD TO AT LEAST PUT ONE. Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. Card would not work. This applies to all passes, coupons, discount tickets, and promotional offers that state 'Not valid for special engagements', including red, green, black, yellow, silver and gold passes. I am done with these RUDE and UNHELPFUL people. No images. Somehow I was a VIP member and they keep sending $5 coupons for accumulated points. All tickets purchased with a gift card are non-refundable and cant be exchanged for any kind of credit. Managers may empower Ushers to check for photo identification if a guest appears to be underage and is holding a ticket for an R rated feature. Cards purchased at any AMC theatre may be loaded with any whole dollar amount between $5 and $100. I tried to immediately request an exchange or refund but customer service would not answer chat and the posted movie time was 5:00 and it was 5:03. You can receive refunds for tickets up to 60 minutes before the showtime. The program is free (you just need an email address)and you earn a point for every ticket purchased, as well as five points for any concession purchase. $70 spent and had to purchase new tickets to see the show. If you wish to exchange your ticket, you get the VIP+ points accordingly. As it takes up to 72 hours for you to receive a response, you can submit your query via. MPAA While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. Applicants must also present a negative TB test or chest xray within 6 months of hire. Submitting a film is purely a voluntary decision made by the filmmakers. AMC ReAdmit Passes, AMC GuestFirst Passes, and AMC Guest Passes are accepted anytime through the printed expiration date, for any movie excluding special events and for enhanced movie experiences. When I get to the theater what should I do? Restrictions may apply for Black, Yellow, Green, and Red Tickets. Theme, language, violence, nudity, sex and drug use are among those content areas considered in the decision-making process. Precious metals are still not accepted. The theatre employee can access your order by phone number, ticket ID or confirmation number. For problems or for ticket refunds, please call Fandango between the hours of 6 a.m. and 10 p.m. PST, seven days a week at 866-857-5191, or click here to send them an e-mail. The Regal Crown Club FAQ's can be found here. If you need to refund your ticket order, please reach out to the box office or contact the theater directly. Is the ratings system a law? Please reach out to your local theaterbox office and speak to a Manager prior to the start of the movie so they can change things. Click hereto requestmore information. Also, thanks for the suggestion of looking on the app. I used Fandango to purchase tix for the new Star Wars movie. Because your name does not appear on the card, you may use it yourself or give it to anyone you choose. Wait to be redirected to another page. Starting from the Fandangos home page, these are the steps you would need to take: If you want to request a refund via email, here are the steps: Fandango does offer refundsyou can get a refund on your entire order minus the convenience fee the company keeps. DO NOT BUY ANYTHING FROM THIS RIPOFF COMPANY. Have a credit on a VIP card but can't use . To receive a military discount you must be an active or retired military veteran. Had a similar problem too, but haven't fixed it yet since I don't know who to call. Exchanging your ticket means that you dont lose any money on the convenience fee as you do with the refund. How Do I Make a Donation Request? Agency Kitchen They would rather lose customers who have been using them for 10 + years than giving a credit. Your most efficient way is to use, At this time, we do not offer the ability to edit a ticket purchase. And I get to pay an extra fee for this hassle? They did not want to give me a refund for 2 adult movies tickets that showed up as "standard" but when I purchased them it showed up as "3D". I have reached out to customer service multiple times with no response. When I purchase tickets online, it requests a zip code, but what if you're from Canada? In certain markets, film studios sometimes allocate films among theaters in that area. for additional tickets. Total RIP OFF. Basically, made one order over Fandango with A list, but during payment submission the website crashed. I went to Applebee's twice and earned 3 TOP GUN tickets. There customer service is terrible. They owe me a $13.00 Gift Card! To receive a student discount you must currently be a student. No thanks I will call the theaters they know where they are located. They are a rip off and terrible customer service. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. CSR and Supervisor simply read the script over and over and would not issue a refund. 2006-2023 Viewpoints. You can visit your local theatre to find their specific pricing policy. In case you need a refund for changed showing dates or canceled shows but are unsure how to do it yourself or don't want to bother arguing with Fandagos Customer Support DoNotPay can help you out. For extenuating circumstances, please consult theatre management. Their misleading and complicated website caused me to buy tickets for a theater in CA and I live in Idaho! It was not the theater I had selected and we realized that when they could not scan the ticket code. The system prompted me to log in. Pleaseclick herefor further details on how to use your Fandango gift card. AMC Gift Cards purchased in the U.S. and gift certificates purchased in Canada are non-transferable. Press J to jump to the feed. You can definitely purchase tickets online! Never again. Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. Concessions are always on the menu with an AMC Gift Card. the app wont let you use any fandango credits, making it appear like you don't have any way to get that money back. For more information on this policy, please visit www.mpaa.org. Online Refunds: Once the showtime for the ticket has passed, tickets are not refundable. There are several ways to refund movie tickets online if you prefer doing it on the website or via email, here is the list of options at hand for requesting a refund: If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the Customer Support team or your theater. Last year while grocery shopping I was picking up my kids some Yocrunch Yoplait yogurt and on the back of the yogurt was a promotion of receive $5 off a movie ticket on Fandango by purchasing 8 single individual Yocrunch yogurt in the same transaction, so I decided to try it out. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated NC17 films to check tickets and photo identification for all who enter to prevent minors from improperly entering. Fandango does not offer partial refunds either. And Fandango said their system was showing failed transaction. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. Donation Request To receive a refund from Fandango, please contact them at least 2 hours before your movie showtime at 1-866-857-5191 or request a refund through Fandango's customer service form. Tickets purchased through Fandango.com can be used at AMC theatres. There are no refunds after the printed showtime. PARAGON ENTERTAINMENT HOLDINGS, LLC'S "WIN A YEAR OF FREE POPCORN" SWEEPSTAKES, PARAGON ENTERTAINMENT HOLDINGS, LLC'S "ULTIMATE VALENTINE'SDATE NIGHT", PARAGON THEATERS THE BATMAN FREE SCREENING SWEEPSTAKES, PARAGON THEATERS THE BATMAN MERCHANDISE GIVEAWAY, PARAGON THEATERS DOG ULTIMATE PRIZE SWEEPSTAKES, LOTUS CINEMAS GRAND OPENING ULTIMATE FAN FREE SCREENING SWEEPSTAKES. For extenuating circumstances, please consult theatre management. Tickets purchased online are subject to a per ticket convenience charge that is non-refundable. We are phasing outour cards and moving to a virtual rewards program so it is unncessary for you to have a card. Is Your Popcorn Gluten Free? Some websites just DO NOT work properly & it seems DoNotPay offers you the chance to refund movie tickets online in just a few clicks. Sorry, but all credit cards used must have a U.S. billing address. I was able to make a reservation immediately! They are part of a specially designed committee called the film rating board of the Classification and Rating Administration. This discount is available to those who present proper identification at the box office (and their immediate family members who also have proper ID). Because all Fandango rewards customer services employees want hold their moneys to spend the DRUGS to smoke for high and high for all day and all night. Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. Films in 3-D may not be available at all locations. FANDANGO Nightmare Company. The reservations page on AMC showed a ticket for Avengers Endgame on . Fandango (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. Do You Sell Gift Cards? Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. You can check your gift card balance here. Submitting your request via one of the affiliate websites is possible with a little twistyou will be redirected to the official Fandango where you can submit your request. Look at all the negative reviews - it is true. Gift cards carry NO expiration date or dormancy fees. How do I refund my tickets? In this case, you'll likely have a barcode or QR code from the confirmation e-mail sent from fandango. Not all ticket types are available for all performances. Bought 4 tickets using a gift card & balance going on my credit card. The theatre employee can access your order by phone number, ticket ID or confirmation number. They do not call back as promised. The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. Refund Policy We will fax your bank on your behalf and, if you so choose, contact Fandango for you. For example, one theater might receive one film to play, another theater might receive another. If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. We are proud to offer a Paragon Theaters Diamond Rewards program to reward our most loyal guests. You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. You can receive refunds for tickets up to 60 minutes before the showtime. These boards can cause slip, trip and fall hazards for our guests as well as our staff. Here are the steps to getting a refund with DoNotPay: DoNotPay does more than just submitting your request. Movie tickets purchased through Regal's mobile apps or websites include non-refundable convenience fees. A month -several emails, 4 phone calls later- still no help! All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. It goes against our guidelines to offer incentives for reviews. But other than that, I think it's better just to buy the tickets from the box office, because by using Fandango it will cost you more money to buy the tickets then it would if you had just waited and bought them at the theater. Explicit sex scenes and scenes of drug use are absent; nudity, if present, is seen only briefly, horror and violence do not exceed moderate levels. So, don't be shy with them at the box office. I was on website and looked at tickets for a movie. I used Fandango to purchase tix for the new Star Wars movie. Children 6 and under are not allowed to attend Rated R features. After buying the yogurts I had to send them a copy of my receipt and then wait for a promotional code and then go on Fandango to claim it. JavaScript is disabled. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit, Yellow Tickets are valid for one admission to any movie. As it takes up to 72 hours for you to receive a response, you can submit your query via LiveChat as well. All AMC, Loews, Cineplex Odeon, Magic Johnson and Star theatres in the United States will be honoring passes, coupons and discount ticket products including: AMC Red tickets, AMC Green tickets, AMC Black tickets, AMC Yellow tickets, Show Snacks, Loews Galaxy, Passport and VIP Texas Gold. Parents are urged to learn more about the film before taking their children to see it. This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. Where can I find the Regal Crown Club FAQ's? I sent another email to their help desk and no reponse. Please visit your local theater's page for specific ticket pricing. How do I use Regal Gift Cards to purchase tickets? Thank you for your purchase. Then, depending on how well a film performs, we will determine if it will "hold over" another week. Why Isn't a Certain Movie Playing at My Local Paragon Theater? Customer Service chat is the biggest joke. No recording devices (cameras, video recorders, sound recorders, etc.) I never got a confirmation from it and on my bank account it said it bounced back. 2023 . You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. Due to Covid-19 restrictions we are not booking Birthday Parties or using the birthday party rooms in our theatres, we will update this as things improve. Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. Totally inflexible. 2023 Trustpilot, Inc. All rights reserved. Please email your request to questions@paragontheaters.com. Gift card orders cannot be delivered to PO Boxes. View Movie Club Payment Transactions. NOTHING. All other General Admission seats do not allow for direct dine-inservice. I can guarantee you. Sign up for our e-showtimes by clicking on the email icon on our website home page. Called customer service and waited for 40 minutes. G - General Audiences-- All ages admitted. You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. Thieves. I received a gift card and tried using it but kept getting an error message. Minutes. Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. We also accept Promotional Codes and Gift Cards. Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. If you purchased concessions, walk directly up to the concession counter where you see Atom logo and scan your QR code to pick up your concessions. 1. If your showtime has not passed, you can request a refund by providing the email address associated with your ticket purchase and the last 4 digits of your gift card or credit card. Paragon Theaters - Luxury Made Affordable All Rights Reserved 2023. 34. Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. You must be 21 or older to purchase tickets in Balcony and Director's Suites. In lieu of Birthday Party events, we are offering Private Watch Parties. This was a horrible experience and customer service was none. Some types of passes cannot be used for newly released films. I can promise you. Most locations (except Village) can scan your ticket on your mobile phone and all locations can scan your printed at home ticket. Enter your details in the chat box and complete your refund request. Scroll down to the theatre you plan to visit, and click on the theatre name. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Even Professor Kopcha, your former writing teacher, even though he gave you a B on your To Kill a Mockingbird essay. We will fax your bank on your behalf and, if you so choose, contact Fandango for you. Contact your local theatre if you have questions regarding any state or local requirements. I have always heard of and saw the commercial Ads about Fandango, but never used it until last summer. Click Apply. I went online and tried to talk to a representative about my card mishap. Find out how we combat fake reviews. Guests falling victim to these sites will likely have print-from-home confirmation receipts with a series of numbers that are unrecognizable by AMC's point-of-sale. 2. Please see the official rules below. What is Your Rated R Policy? The ORP Directory Lookup does not include providers who have submitted applications and are currently in the Medi-Cal . What time does the theatre location open? That's your best bet. At that point, locate the movie you are inquiring about and click on a showtime. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. I get home and decide to view my tickets and I can now see the QR Code and a barcode. Do not use them.Mike. The fee is displayed on the Order Summary during the online purchase process. I reached out to customer service via their contact but although they can see the tickets were not scanned or used and I proved I had to buy different tickets, they refuse to refund. For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. Hey all! DO NOT ACCEPT A CREDIT INSTEAD OF A REFUND! No, you cant. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. for each ticket they purchase. Your Fandango A-list tickets should be in your A-list reservations. If I could change one thing about Fandango, it would be that you wouldn't have to pay a convenience fee to purchase tickets. . At this time, once an AMC gift card has been fully redeemed it is not possible to reload additional balance to the gift card. I WILL NEVER use fandango moving forward and do not recommend using the whack service when you can just buy direct. Online orders placed by Noon EST will be shipped within two business days. You will need your charity's Tax ID number in order to complete the form. Paragon follows the MPAA guidelines for rated R movies which states: Employment I cancelled my movie tickets and there was some type of glitch because it didn't go through. Discounts are available on purchases of $10,000 or more. Email questions@paragontheaters.com the gift card number, and the existing card so that the two can be merged. We use Orville Redenbacher popcorn kernels from ConAgra. All rights reserved. In the end, the person who scans/rips your ticket to let you in was able to scan my AMC code and see the ticket assigned to my account, so I was able to go see the movie. the intention of those sites is made intentionally to thwart use intentionally, unless a super user you are.